Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
great location
pricey breakfast
not very central
7.8/10
Very good
Rooms
8.1
Location
8.3
Service
7.9
Dining
7.4
Guest reviews
7.8/10
based on 10 reviews
8.6
8.6/10 based on 480 reviews
Ray
United States,
April
2024
7.0/10
I had a mixed experience at this hotel. The rooms were large and clean, but lacked brightness. The service was friendly, but not very empathetic in certain situations. The location was convenient, but fell slightly short of expectations. The breakfast was varied and worth the money. The facilities were standard with no standout features.
Rooms
7.0
The rooms were large and clean but not very bright.
Service
6.0
The service could be more empathetic in dealing with guests.
Location
7.0
The hotel is conveniently located about 1.2 km from the town center.
Dining
8.0
The breakfast was varied and worth the money.
Facilities
7.0
Standard facilities without any remarkable features.
John
United Kingdom,
March
2024
7.8/10
The hotel offers very comfortable and spacious rooms that provide great value for money, although there was a strange smell possibly from above the entry door that affected the air conditioning. The staff is incredibly helpful and accommodating, going above and beyond to assist - even helping to navigate tight parking situations. The location is superb for exploring Heidelberg, Colmar, and other attractions in the Baden-Baden area.
Rooms
8.0
The rooms were very comfortable and spacious, offering great value for money.
Service
9.0
The staff was truly helpful and gracious, especially in moments requiring extra assistance.
Location
7.0
The location is superb for traveling to various attractions, although it fell a bit short in some aspects.
Dining
7.0
The dining experience was delicious, offering a variety of fresh options, though some may find it overpriced compared to other local alternatives.
Facilities
8.0
The hotel provides a nice range of facilities for guests' convenience and enjoyment.
Sharon
United States,
January
2024
7.2/10
I had a comfortable stay at the hotel with spacious rooms and well-equipped facilities, although the unpleasant odor was a drawback during cold weather. The service was decent, with some staff members being exceptionally friendly. The location was not very central but offered a nice view and proximity to nature. The dining experience was satisfying but a bit pricey. Overall, a good value for the money.
Rooms
8.0
The rooms were spacious and well-presented, including a balcony which was appreciated. However, there was an unpleasant odor during cold weather.
Service
7.0
The service was decent overall, with some staff members being exceptionally friendly.
Location
6.0
The location was not very central but offered a nice view and was close to nature.
Dining
7.0
The dining was good and well-organized, but slightly expensive.
Facilities
8.0
Charlie
United States,
December
2023
8.0/10
I had a mixed experience at the hotel. The rooms were spacious with a balcony, although there was an unpleasant odor present. The room was well-equipped with a minibar, a tea set, and a coffee maker. However, the room was not serviced properly, so we had no clean towels or cups during our stay.
Rooms
7.0
The rooms, although spacious and well-presented, were not serviced, causing inconvenience.
Service
8.0
The service was friendly and helpful overall, but there was an incident where they knocked on the door for cleaning earlier than expected.
Location
9.0
The location was excellent, just a 10-minute relaxed walk to the city center through a lovely park with scenic views along the way.
Dining
7.0
Facilities
9.0
The hotel offers great facilities, including a sauna, pool, and fitness room.
George
United Kingdom,
December
2023
8.6/10
The hotel is ideally located, just a few minutes from the city center and surrounded by beautiful nature. The rooms are spacious, comfortable, and cater to special requests promptly. The service is exceptional, with helpful recommendations and a touch of humor. However, the dining, although delicious, lacked variety and the price was on the higher side.
Rooms
9.0
The rooms are equipped with almost everything you might need, very comfortable and large.
Service
9.0
The staff was kind, helpful, and provided great recommendations for activities.
Location
9.0
The hotel is in a quiet residential area, close to the city center yet surrounded by nature, making it perfect for leisurely walks and exploration.
Dining
7.0
The dining experience was phenomenal with delicious options but lacked variety and was somewhat pricey.
Facilities
9.0
The facilities are top-notch, offering everything from room service to tours/ticket assistance.
Mike
United States,
October
2023
9.2/10
My stay at the hotel was fantastic. The rooms were spacious and comfortable, with a lovely balcony offering a view of the Black Forest. The pool, sauna, and steam area were very comfortable and well-chilled. The service was exceptional, with staff going out of their way to accommodate our requests. The location was perfect, just a short walk from beautiful Lichtenwiler Allee and a few minutes from downtown. Dining options were excellent, with a good variety including vegan and gluten-free choices.
Rooms
9.0
The rooms were spacious and well-equipped, with a balcony facing the Black Forest.
Service
9.0
The staff was professional, friendly, and always went the extra mile to assist us.
Location
10.0
The hotel is perfectly situated near the city center and surrounded by greenery, offering a quiet retreat while remaining close to attractions.
Dining
9.0
The dining experience was excellent, with a good selection including vegan and gluten-free options.
Facilities
9.0
The facilities were top-notch, enhancing the overall experience of the hotel.
friendly staff
pricey breakfast
Stephen
United States,
September
2023
8.2/10
I had a pleasant stay at the hotel. The room was spacious with a lovely balcony overlooking the garden and mountains, offering a great view. The staff was helpful and friendly. However, the dining experience was a bit of a letdown at times.
Rooms
9.0
My room was very nice, equipped with an exterior electrical shutter for added security and complete blackout for better sleep. The balcony view was stunning.
Service
8.0
The staff was kind, helpful, and outgoing during my stay. They were always ready to assist with any needs or questions.
Location
9.0
The hotel's location was ideal, with easy access to Baden Baden attractions. It was a short walk through beautiful gardens into town, making exploration enjoyable.
Dining
7.0
While the restaurant had a good setting with a garden view, the dining experience had its ups and downs. The breakfast service could be improved for a better overall experience.
Facilities
8.0
The facilities were adequate, and I enjoyed having access to the pool. It was a nice way to relax after a day of exploring.
Pete
United States,
July
2023
8.0/10
I had a lovely stay at the hotel. The rooms were clean and had a nice view of the Black Forest from the balcony, although they were serviced a bit late on the second day. The service was top-notch, especially the night shift staff who were friendly and very helpful. The location was great, just a few steps away from the beautiful Lichtenwiler Allee and a short walk to downtown. The dining experience was enjoyable, with a lovely breakfast, but slightly overpriced compared to other options in Baden-Baden. The hotel facilities were also well-maintained with clean big towels available in the room and spa area.
Rooms
8.0
The rooms were clean with a balcony offering a nice view of the Black Forest.
Service
9.0
The service, especially the night shift staff, was exceptional. They were very friendly and spoke good English.
Location
8.0
The location was fantastic, just a short walk from the beautiful Lichtenwiler Allee and downtown. A bit remote for bus/train travelers.
Dining
7.0
The dining experience was enjoyable with a lovely breakfast but felt slightly overpriced compared to other options in Baden-Baden.
Facilities
8.0
The hotel facilities were well-maintained with clean big towels available in the room and spa area.
W.
United Kingdom,
May
2023
8.0/10
The hotel offers clean, spacious rooms but lacks service for essentials like towels. The staff is professional and helpful. The location is convenient for exploring Baden Baden, close to nature and the center. Dining is pleasant with some vegan and gluten-free options. The facilities are well-organized and adhere to safety standards.
Rooms
8.0
The rooms were spacious, clean, and comfortable.
Service
7.0
The staff was very professional and friendly, although room servicing was lacking essentials.
Location
9.0
The location makes exploring Baden Baden a pleasure, close to nature and the city center.
Dining
8.0
Dining was good with a variety of options, including vegan and gluten-free choices.
Facilities
8.0
The facilities are well-organized, following safety protocols.
Wilfred
United Kingdom,
May
2023
7.8/10
The hotel is situated in a peaceful residential area just a short 10-minute stroll from the bustling city center. The rooms feature a lovely balcony with a view of the charming garden towards the park, though they could be brighter. The service is impeccable with friendly staff who speak multiple languages, but lacked empathy in a challenging situation. The dining options were delicious but slightly expensive, and the swimming pool was unfortunately closed during my stay. The location is excellent for exploring the city and starting day trips, making it a prime choice for travelers looking for convenience and tranquility.
Rooms
8.0
The rooms offer a spacious balcony overlooking the garden towards the park, creating a lovely atmosphere. However, they could use more lighting to brighten up the space.
Service
7.0
The staff were very friendly and welcoming, and their ability to speak multiple languages was a big plus. However, there was a lack of empathy in dealing with a particular situation, and the absence of CCTV was noted.
Location
9.0
The hotel's location in a residential area outside the city center is truly excellent, with easy access to the lively city center and a wonderful park nearby, making it a great starting point for day trips.
Dining
7.0
The dining experience provided delicious options, albeit on the pricier side, and the variety was commendable. Unfortunately, some services were not available, possibly due to current circumstances.
Facilities
8.0
The hotel offers a range of convenient facilities, though some services may be impacted, likely due to current situations.
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